Cancellation Conditions

Right of Cancellation 

Because we operate with a fully automated system, orders are typically processed immediately. You may request an order cancellation only within 1 hour after placing your order. After processing, cancellation is no longer possible. 

If the goods are already in transit, cancellation is not possible. Once you receive the goods, you can initiate a return under our standard return procedure. Return shipping costs are always borne by the  customer. 

To exercise your right of withdrawal, send a clear statement by email to [STORE EMAIL]. 

Shipments in Transit 

As our goods are shipped overseas, delivery times may vary and delays can occur beyond our control.  If your order is already in transit, we ask for your patience until delivery. If you choose to return the  goods after receipt, please send us a shipping confirmation to speed up the return process. 

Consequences of Withdrawal 

Upon valid withdrawal, we will refund all payments received from you, excluding delivery costs and any  additional fees resulting from a non-standard shipping method. Refunds will be issued using the original  payment method. No additional fees will be charged. Refunds will be made within fourteen days after  we have received both your cancellation notice and the returned goods.