Privacy policy

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for  other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and  update the 'Last updated' date. 

How We Collect and Use Your Personal Information 

To provide the Services, we collect personal information about you from a variety of sources. The  information we collect and use varies depending on how you interact with us. In addition to the specific  uses set out below, we may use information we collect to communicate with you, provide or improve the  Services, comply with legal obligations, enforce terms of service, and to protect the Services and our  rights. 

What Personal Information We Collect 

The types of personal information we obtain depends on how you interact with our Site. When we use  the term 'personal information', we refer to information that identifies, relates to, describes or can be  associated with you.

Information We Collect Directly From You 

Information that you directly submit through our Services may include: 

• Contact details including your name, address, phone number, and email. 

• Order information including your name, billing address, shipping address, payment confirmation,  email address, and phone number. 

• Account information including your username, password, and security questions. • Customer support information including communications you choose to include. 

Information We Collect About Your Usage 

We may automatically collect certain information about your interaction with the Services ('Usage  Data'). This may include device information, browser information, network connection, IP address, and  other information regarding your interaction with the Services. 

Information We Obtain From Third Parties 

We may obtain information about you from third parties, including vendors and service providers such  as Shopify, our payment processors, and advertising partners. Any information we obtain from third  parties will be treated in accordance with this Privacy Policy. 

How We Use Your Personal Information 

• Providing Products and Services: to process payments, fulfill orders, manage your account, arrange  shipping, and facilitate returns. 

• Marketing and Advertising: to send marketing communications and show relevant advertisements. • Security and Fraud Prevention: to detect and take action regarding possible fraudulent or illegal  activity. 

• Communicating with You and Service Improvement: to provide customer support and improve our  Services. 

Cookies 

Like many websites, we use Cookies on our Site to power and improve our Site and Services, run  analytics, and better understand user interaction. Most browsers automatically accept Cookies by  default, but you can choose to set your browser to remove or reject Cookies. Please note that removing  Cookies can negatively impact your user experience. 

How We Disclose Personal Information 

We may disclose your personal information to: vendors or third parties who perform services on our  behalf (IT management, payment processing, data analytics, customer support, cloud storage,  fulfillment and shipping); business and marketing partners; affiliates; and in connection with legal  obligations or business transactions such as a merger. 

Third Party Websites and Links 

Our Site may provide links to websites operated by third parties. We do not guarantee and are not  responsible for the privacy or security of such sites. Our inclusion of such links does not imply any  endorsement of the content on such platforms. 

Children's Data 

The Services are not intended to be used by children, and we do not knowingly collect any personal  information about children. If you are the parent or guardian of a child who has provided us with their  personal information, please contact us to request its deletion. 

Security and Retention of Your Information 

No security measures are perfect or impenetrable, and we cannot guarantee 'perfect security.' How  long we retain your personal information depends on whether we need it to maintain your account,  provide the Services, comply with legal obligations, resolve disputes, or enforce contracts. 

Your Rights 

Depending on where you live, you may have some or all of the following rights: • Right to Access / Know: request access to personal information we hold about you. • Right to Delete: request that we delete personal information we maintain about you. • Right to Correct: request that we correct inaccurate personal information. 

• Right of Portability: receive a copy of your personal information.

• Restriction of Processing: ask us to stop or restrict our processing. 

• Withdrawal of Consent: where we rely on consent, you may withdraw it. 

• Appeal: appeal our decision if we decline to process your request. 

• Managing Communication Preferences: opt out of promotional emails at any time. 

Complaints 

If you have complaints about how we process your personal information, please contact us. If you are  not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with  your local data protection authority. 

International Users 

We may transfer, store and process your personal information outside the country you live in. If we  transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like  the European Commission's Standard Contractual Clauses. 

Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to  exercise any of the rights available to you, please contact us at info@carltongraves.uk