Privacy Policy

Article 1 — Definitions 

The following definitions apply in these terms and conditions: 

• Cancellation period: the period during which the consumer may exercise his right of withdrawal. • Consumer: a natural person not exercising a profession or business who enters into a distance  contract with an entrepreneur. 

• Day: calendar day. 

• Durable data medium: any means that enables a consumer or trader to store information addressed  to him personally in a way that allows future reference and reproduction of the stored information  unchanged. 

• Right of withdrawal: the possibility for the consumer to withdraw from a distance contract during the  withdrawal period. 

• Trader: a natural or legal person who offers products and/or services to consumers at a distance. • Distance contract: a contract under which, as part of the distance selling system organized by the  entrepreneur, only one or more technologies for distance communication are used. • General terms and conditions: these general terms and conditions of the entrepreneur. 

Article 2 — Identity of the Entrepreneur 

Store name: [YOUR STORE NAME] 

Email: [STORE MAIL] 

Article 3 — Application 

These general conditions apply to any offer from the entrepreneur and to any distance agreement and  order concluded between the entrepreneur and the consumer. 

Before a distance agreement is concluded, the text of these general conditions will be made available  to the consumer. If this is not reasonably possible, it will be stated before conclusion that the general  terms and conditions can be checked with the trader and sent free of charge upon request. If at any time one or more provisions are wholly or partially invalid or unenforceable, the agreement and  these terms and conditions shall remain in force and the affected provision shall be replaced by mutual  consent with a provision as close as possible to the original. 

Article 4 — Offer 

If the offer has a limited period of validity or is subject to conditions, this will be clearly stated in the  offer. The offer is non-binding. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. If the  entrepreneur uses images, they are a true representation of the products. Obvious errors or mistakes in  the offer do not bind the entrepreneur. 

Product images are a true representation of the products offered. The operator cannot guarantee that  the colors shown exactly match the actual colors of the products. 

Article 5 — Contract 

Subject to the provisions of Article 4, the contract comes into force when the consumer accepts the  offer and meets the conditions therein. 

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm  acceptance electronically. Until receipt of this acceptance is confirmed, the consumer may withdraw  from the contract. 

If the contract is concluded electronically, the entrepreneur will implement appropriate technical and  organizational measures to protect electronic data transmission and ensure a secure online  environment. 

Article 6 — Right to Withdraw from the Contract 

When purchasing products, the consumer has the opportunity to terminate the contract without giving  any reason for a period of 14 days from the day after receipt of the product. 

During the consideration period, the consumer will handle the product and its packaging with care.  Unpack or use the product only to the extent necessary to decide whether to keep it. If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur  within 14 days of receipt of the product in writing/email, and must return the product to the warehouse in  China within 14 days. The consumer must prove that the delivered products were returned in time, for  example through proof of delivery. 

Article 7 — Costs of Withdrawal from the Contract 

If the consumer exercises the right to withdraw, the costs of returning the products shall be borne by the  consumer. 

If the consumer has paid the amount, the entrepreneur will refund this amount as soon as possible, but  no later than 14 days after withdrawal, depending on whether the product has already been received  back by the retailer. 

Article 8 — Exclusion of the Right to Withdraw 

The entrepreneur may exclude the consumer's right to withdraw with regard to products that have been  created in accordance with the consumer's specifications, or that are clearly personal in nature. The exclusion of the right to withdraw is only valid if the entrepreneur has expressly stated this in the  offer or at least in good time before the contract was concluded. 

Article 9 — Price 

During the validity period specified in the offer, the prices of the offered products and/or services will not  increase, with the exception of price changes due to changes in VAT rates. 

Price increases within 3 months of conclusion of the contract are only permitted if they comply with  legal provisions or regulations. Price increases from 3 months after conclusion are only permitted if the  entrepreneur has foreseen them and they arise from legal provisions, or the consumer has the right to  terminate the contract on the day the price increase comes into effect. 

All prices may contain printing and typing errors. We are not responsible for the consequences of  printing and composition errors. 

Article 10 — Conformity and Warranty 

The entrepreneur guarantees that the products and/or services comply with the agreement, the  specifications in the offer, reasonable requirements for reliability and/or ease of use and the legal  regulations applicable on the date of conclusion of the agreement. 

Any defective or incorrectly delivered products must be reported in writing to the trader within 14 days  of delivery. The products must be returned in their original packaging and in new condition.

The warranty does not apply if: the consumer has repaired or modified the products himself; the  products have been exposed to abnormal conditions or treated carelessly; or the defect is the result of  regulations regarding the nature or quality of the materials used. 

Article 11 — Delivery and Performance 

The Contractor will exercise the utmost care when receiving and executing orders for products. The  place of delivery is the address provided by the Consumer. 

The Company will process accepted orders with reasonable speed, but not later than 14 days, unless  the Consumer has agreed to a longer delivery period. If delivery is delayed or cannot be fulfilled, the  Consumer will be informed no later than 14 days after placing the order. In such a case, the Consumer  has the right to withdraw from the contract without incurring costs. 

If delivery of the ordered product proves impossible, the Entrepreneur will endeavor to offer a  replacement product. The right of withdrawal cannot be excluded for replacement goods. Return  shipping costs are the responsibility of the Entrepreneur. 

Article 12 — Duration Transactions: Duration, Termination and Renewal The consumer may at any time terminate an agreement for an indefinite period concluded for the  regular supply of products or services, subject to the agreed termination rules and a notice period of no  more than one month. 

A fixed-term contract concluded for the regular supply of products or services may be tacitly extended  for an indefinite period only if the consumer can terminate it at any time with a notice period of no more  than one month. 

If the contract lasts longer than one year, the consumer may terminate the contract at any time after  one year with one month's notice, unless reasons of reasonableness speak against terminating before  the end of the agreed duration. 

Article 13 — Payment 

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the  withdrawal period mentioned in Article 6 has begun. 

The consumer must immediately report any inaccuracies in the payment details to the entrepreneur. In  the event of non-payment, the trader is entitled to charge reasonable costs of which the consumer has  been informed in advance. 

Article 14 — Complaints Procedure 

Complaints regarding the performance of the contract must be sent to the entrepreneur within 7 days,  fully and clearly described, after the consumer has discovered the defects. 

Complaints sent to the entrepreneur will be processed within 14 days from the date of receipt. If the  complaint requires a longer processing time, the entrepreneur will respond within 14 days with  acknowledgement of receipt and an indication of when the consumer can expect a more detailed  response. 

If the complaint is considered justified by the entrepreneur, the entrepreneur will, at its sole discretion,  replace or repair the delivered products free of charge. 

Article 15 — Disputes 

For contracts between a trader and a consumer to which these general terms and conditions apply, only  US law applies.